How Trustly Changed the Game for Online Casino Payments

We speak to Vasilije Lekovic, VP of Gaming at Trustly, to learn more about how the payment provider is revolutionising online casino deposits and withdrawals.

Trustly is a payment pioneer with its technology responsible for the instant deposits and fast payouts you receive at your favourite online casinos. 

The company leverages cutting-edge open banking technology to allow you to make direct payments from your bank account to the online casino’s bank account and vice versa. 

This happens via your mobile banking app and with biometric authentication used to approve each translation. 

Instant deposits are available with most payment options, but instant withdrawals can be hard to come by, and this is why Trustly has been such a game-changer for players and online casinos.

Vasilije Lekovic, VP of Gaming at Trustly, says its Pay by Bank solution (the product that allows online casinos to offer instant deposits and withdrawals) “is the future of online casino payments” and that its popularity will continue to “grow and evolve over the coming years”. 

“Trustly is leading the way with our innovative products and services, and we’ll continue to do so, always keeping our online casino customers and their players in mind,” he adds.

Tap tap pay:

Making instant deposits and withdrawals is super simple because Trustly has spent a lot of time developing its technology and the user experience it provides.  

Vasilije talks us through the depositing process. 

“Typically, the player would select Pay by Bank in the cashier when making their deposit and then select their bank. They would then be redirected to their mobile banking app to log in and approve the payment. Once they have approved the payment, the funds are instantly transferred, and they’re ready to play.” 

And what about withdrawals? It’s even easier. You simply head to the cashier, select the amount you want to withdraw, and the casino does the rest with Trustly’s technology in the background. 

In both cases, the transactions are instant or as close to instant as they can be. 

“Both deposits and withdrawals are processed instantly, but some of our online casino partners delay approving the withdrawals for a couple of minutes to do their checks, so, for their players, the withdrawals might take a couple of minutes to arrive. 

“But if there are no operator restrictions, the money arrives in the players’ bank accounts within seconds from initiating the payout on the gambling website.

Trustly sets the standard for payment security: 

Security is always a concern for players, and some may be a little uneasy about having to use their bank account and app to make a deposit. 

But Trustly is one of the most secure payment options available. How so? 

You actually leverage the high-security standards of your bank and its mobile banking app when making an online casino deposit with Trustly.

This is far more secure than having to share your debit card or other financial details – with Trustly, the transaction is being made with the bank’s security measures in place. 

Of course, there are lots of different online casino payment methods available, so why should you play at Trustly casinos? 

This is what Vasilije says are the main upsides: 

“The first is the speed of transactions for both deposits and withdrawals. Second, the bank level of security that’s applied to each transaction and, finally, the smooth and convenient user experience.”

But that’s not all. 

Get your winnings in an instant:

Vasillije continues: “Another thing that sets Trustly apart from other payment options is the easy, intuitive and smooth user experience. There is no manual entry of account numbers, and you use your bank app, which you’re already familiar with, to approve the payment. 

“With Trustly, you also have the option of being remembered so that you can skip the step of selecting your bank account the next time you pay with Trustly.” 

It’s a little technical, but the platform and network of bank integrations that Truslty has – it’s integrated more than 12,000 banks worldwide – allow it to process millions of transactions without disruption and with high reliability. 

This is why it’s used by popular online casino brands such as PlayOJO, Winlandia and PlayMillion, but also major organisations across the world, as well as government entities such as His Majesty’s Revenue and Customs (HMRC), NS&I and others. 

Pay N Play coming to the UK: 

What also sets Trustly apart is its Pay N Play product, which has been available to online casino players in markets such as Finland and Sweden since 2015. 

If you aren’t familiar with Pay N Play casinos, they offer a lightning-fast sign-up process by using your bank account to verify your ID and allow the casino to complete the KYC checks it is required to undertake by the Gambling Commission. 

Vasillije explains how it works: “Pay N Play simplifies the player registration and verification process, offering a seamless experience where the player starts their journey on a gambling website by simply depositing Trustly. 

“While this takes place, in the background, we collect the verified KYC data from the player’s bank account as well as from external data providers and share those with the operator, who then creates a verified player account. 

“As for the player, they simply continue to play without the need to scan and upload documents to verify their identity.” 

Ultimately, this means you can sign up, deposit and start playing in less than a minute, and this is just as game-changing as the instant payouts provided by Trustly. 

But this has not been available to players in the UK, until now, that is. 

Trustly has recently trialled its Pay N Play solution with a small number of online casino brands in the UK and plans to roll it out with more over the coming months. 

“Given the success of Pay N Play in Scandinavian markets, where it is used by more than 200 online gambling brands, we are confident that it will become the way players get registered in other markets such as the UK – it’s just a matter of time,” Vasillije says. 

The future of payments is lighting fast and super secure: 

But what else does the future of online casino payments have in store? Vasillije shares his thoughts: 

“We are firm believers that the user experience is what makes payment options attractive to users. That’s why we are always working on optimising payment flows and reducing the time it takes to complete a payment. 

“You can expect some significant improvements in this regard and also in how we can combine payment with other services like offering KYC or financial data products as well as solutions that will further simplify the payment, registration and verification process for players.”